Valid since 08/15/2017 

ARTICLE 1 – Scope

These General Terms and Conditions of Sale ("GCS") apply, without restriction or reservation to all Sales by the Seller to non-professional purchasers ("Customers or Customer"), who wish to acquire The products offered for sale ("Products") by the Seller on the site Products Proposed for sale on the site are as follows:

  •        Clothing (T-shirts, polo shirts, sweatshirts, hats, ...)
  •        Accessories (USB stick, umbrella, key holder, ...)
  •        Tickets (factory visit, test flight, ...)
  •        Discounted parts (avionics, spare parts, ...)


The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions Or capacity of the Products, are presented on the site what the customer is required to take Knowledge before ordering.

The choice and the purchase of a Product are the sole responsibility of the Customer. Product offers are within the limit of available stocks, as specified in the command.

These Terms and Conditions are accessible at all times on the site and will prevail over any other document.

The Client declares to have taken note of the present GTC and to have accepted them by ticking the box provided for this Prior to the implementation of the on-line ordering procedure of the website.

Unless otherwise proved, the data recorded in the Seller's computer system constitutes proof of All transactions concluded with the Client.

The details of the Seller are as follows:
Robin Aircraft, SAS Share capital of 50,000 euros
Registered with the RCS of Dijon, under the number 533 061 172
Phone: 03 80 35 25 22
Intracommunity VAT number FR12533 ​​061 172

The Products presented on the site are offered for sale in the following territories: World.

In the case of an order to a country other than metropolitan France, the Customer is the importer of the Products concerned.

For all products shipped outside the European Union and DOM-TOM, the price will be calculated without taxes on the bill. Customs duties or other local taxes or import duties or state taxes are likely to be due. They shall be the responsibility and responsibility of the Customer.



ARTICLE 2 – Price

The Products are provided at current rates on, at the time of registration of the Ordered by the Seller.

Prices are in Euros, excluding taxes and taxes.

The tariffs take account of possible reductions that would be granted by the Seller on the site www.robinaircraft. shop.

These tariffs are firm and not revisable during their period of validity but the Seller reserves the right, except Period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery charges, which are invoiced in Supplement, in the conditions indicated on the site and calculated prior to the placing of the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and delivered to the Customer upon delivery of the Products ordered.


ARTICLE 3 – Orders

It is the Customer's responsibility to select on the site the Products he wishes to order, according to the The following modalities:

The Customer chooses one or more Products that he / she puts in his / her basket, Product (s) that he / she can delete or modify before To validate his order and to accept these general conditions of sale.

It will then return its coordinates Or will connect to its space and will choose the delivery / withdrawal mode (sending by the seller or withdrawal on the spot). After Validation of the information, the order will be considered as final and will require payment from the Customer As provided for.

The offers of Products are valid as long as they are visible on the site, within the limit of the available stocks.

The sale will be considered valid only after full payment of the price.

It is the Client's responsibility to verify The accuracy of the order and to report any errors immediately.

All orders placed on the site constitutes the formation of a contract concluded at a distance between The Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute Relating to the payment of an earlier order.

The Customer will be able to follow the evolution of his order on the site. Any cancellation of the order by the Customer after its acceptance by the Seller will only be possible within 3 Days after acceptance of the order by the Seller and as long as the delivery has not taken place (Irrespective of the provisions relating to the application or otherwise of the right of withdrawal).



ARTICLE 4 - Payment terms


The price is paid by secure payment, according to the following terms: payment by credit card directly on the website (via the interfaces proposed by the seller: paypal type, ...)

The price is payable in cash by the Customer, in full on the day of the order.

The payment data is exchanged in encrypted mode thanks to the protocol defined by the authorized payment service provider for the banking transactions carried out on the site 

Payments made by the Customer will only be considered as final after receipt by the Seller of sums due.

The Seller will not be obliged to proceed with the delivery of the Products ordered by the Customer if the latter does not pay the price in full in the conditions indicated above.


ARTICLE 5 - Deliveries


Products ordered by the Customer will be delivered in Metropolitan France or in the following areas: World.

Deliveries take place between 48 hours (France) and 2 weeks (maximum) according to the Area served at the address indicated by the Customer at the time of the order. Delivery is the transfer to the Customer of the physical possession or control of the Product.

Except in case Particular or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make his best efforts to deliver the products ordered by the Customer within the above deadlines specified.

However, these deadlines are given for information only. If the Products ordered have not been delivered within 72 hours after the indicative delivery date, for any Other cause than the Force Majeure or the fact of the Customer, the sale may be resolved at the Customer's written request in the Conditions laid down in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code.

The sums paid by the Shall be returned to the Client within fourteen days of the date of termination of the contract, The exclusion of any compensation or withholding.

Deliveries are carried out by an independent carrier at the address mentioned by the Customer when ordering And to which the carrier can easily access. Special cases: where the Customer himself has entrusted himself with the use of a carrier he chooses himself Delivery) shall be deemed to have been effected upon delivery of the Products ordered by the Seller to Carrier who accepted them without reservation.

The Customer therefore recognizes that it is the carrier Delivery and does not have any warranty claims against the Seller in the event of failure to deliver Goods.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the products Ordered, duly accepted in writing by the Seller, the related costs will be subject to a specific invoice Supplementary, on estimate previously accepted in writing by the Client.

The Customer is responsible for checking the status of the products delivered. It has a delay of 72 hours from the delivery to formulate Of complaints by email (, accompanied by all supporting documents (photos especially).

After this period and failing to comply with these formalities, the Products shall be deemed to be compliant and Free from any apparent defects and no claim shall be validly accepted by the Seller.

The Seller shall refund or replace, at the earliest opportunity and at its expense, the Products delivered, the defects of which Compliance or apparent or hidden defects have been duly proved by the Customer, under the conditions Articles L 217-4 et seq.

Of the Consumer Code and those provided for in these Terms and Conditions.

The transfer of the risks of loss and deterioration relating thereto shall be effected only at the time when the Client Physical possession of the Products.

The Products therefore travel at Seller's risk unless Customer will have chosen the carrier itself. As such, the risks are transferred at the time of delivery of the asset to the carrier.


ARTICLE 6 - Transfer of Ownership


The transfer of ownership of the Products from the Seller to the Customer will only be realized after full payment of the price by this Regardless of the date of delivery of the said Products.


ARTICLE 7 - Right of retraction


According to the terms of article L221-18 of the Consumer Code "The consumer has a period of Fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a direct marketing Telephone or off-premises, without having to justify its decision or bear any costs other than those Articles L. 221-23 to L. 221-25.

The period referred to in the first subparagraph shall run from the day onwards:

(1) From the conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4;

(2) On receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for the contracts Sale of goods.

For contracts concluded outside premises, the consumer may exercise his right of withdrawal From the conclusion of the contract.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of lots or multiple parts whose delivery is staggered over a defined period, the period.

The receipt of the last item or lot or the last piece.

For contracts providing for the regular delivery of goods for a specified period, the period shall run from Receipt of the first asset.

" The right of withdrawal can be exercised online, using the enclosed retraction form and also available

On the site or any other declaration, unambiguous, expressing the will to retract and in particular by Mail addressed to the Seller at the postal or mailing address indicated in ARTICLE 1 of the General Terms and Conditions.

Returns are to be made in their original state and complete (packaging, accessories, notice ...) allowing their Re-marketing as new, accompanied by the purchase invoice.

The products must not have been worn by the customer. Products damaged, dirty or incomplete are not taken back.

The costs of return remain the responsibility of the Customer. Exchange (subject to availability) or refund will be made within 14 days of Receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.


ARTICLE 8 - Responsabilité du Vendeur - Garanties


Les Produits fournis par le Vendeur bénéficient :

● de la garantie légale de conformité, pour les Produits défectueux, abîmés ou endommagés ou ne correspondant pas à la commande,

● de la garantie légale contre les vices cachés provenant d'un défaut de matière, de conception ou de fabrication affectant les produits livrés et les rendant impropres à l'utilisation,

Dispositions relatives aux garanties légales

- Article L217-4 du Code de la consommation

« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité. »

- Article L217-5 du Code de la consommation

« Le bien est conforme au contrat :

(1) S'il est propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant :

- s'il correspond à la description donnée par le vendeur et possède les qualités que celui-ci a présentées à l'acheteur sous forme d'échantillon ou de modèle ;

- s'il présente les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage ;

(2) Ou s'il présente les caractéristiques définies d'un commun accord par les parties ou est propre à tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté. »


Article L217-12 du Code de la consommation

« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien. »


Article 1641 of the Civil Code.

"The seller shall be liable for the hidden defects in the goods sold which render them unfit for use For which it is intended, or which so diminishes that use, that the buyer would not have acquired it, or would have given it A lesser price, if he had known them. "


Article 1648 paragraph 1 of the Civil Code

"The action resulting from the defects shall be brought by the purchaser within two years from the date of Discovery of vice. "


Article L217-16 of the Consumer Code.

"When the buyer asks the seller, during the course of the commercial guarantee granted to him The acquisition or repair of movable property, reinstatement covered by the warranty, any period Of at least seven days is added to the remaining warranty period. This period The buyer's request for intervention or the making available for repair of the property in question, if This is available after the request for intervention. "


In order to assert its rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or the existence of hidden defects from their discovery.

Seller will refund, replace or cause to be repaired the Products or parts under warranty found to be non-compliant or defective.

The shipping costs will be refunded on the basis of the invoiced price and the return costs will be reimbursed on presentation Of the supporting documents.

Refunds, replacements or repairs of Products deemed to be non-compliant or defective will be made As soon as possible and at the latest within 2 weeks of the Seller's finding Compliance or hidden defect.

This refund can be made by bank transfer or check.

The Seller shall not be liable in the following cases:

● failure to comply with the legislation of the country in which the products are delivered, ● in case of misuse, use for professional purposes, negligence or lack of maintenance on the part Of the Customer, as in case of normal wear and tear of the Product, accident or force majeure.

● The photographs and graphics presented on the site are not contractual and can not engage the Liability of the Seller. Seller's guarantee is in any case limited to the replacement or refund of the non- Conform or defective.



ARTICLE 9 - Informatics and Freedoms


Pursuant to Law 78-17 of 6 January 1978, it is recalled that the nominative data requested Customers are required to process its order and to establish invoices, in particular.

This data may be communicated to the Vendor's partners in charge of the execution, processing, Management and payment of orders.

The processing of the information communicated through the site was the subject of The subject of a declaration to the CNIL, number 2089922.

In accordance with the national and European regulations in force, the Customer has a right of access Permanent, modification, rectification and opposition in respect of information concerning him.

This right may be exercised in the manner described in the "legal information" section of


ARTICLE 10 - Intellectual Property

The content of is the property of the Seller and its partners and is protected by the laws French and international intellectual property rights.

Any total or partial reproduction of this content is strictly prohibited and is liable to constitute a infringement.


ARTICLE 11 - Governing Law - Language


These General Terms and Conditions and the operations resulting therefrom are governed by and subject to French law.

These T & Cs are written in French. In the event that they are translated into one or more Foreign languages, only the French text would be authentic in case of dispute.


ARTICLE 12 - Disputes


For any complaint please contact the customer service at the postal address or mail of the Seller indicated in ARTICLE 1 of these Terms and Conditions.

The Client is informed that it can in any case resort to a mediation convention, with the instances of Mediation or alternative dispute resolution (eg conciliation) in Case of dispute.

In this case, the designated mediator is

 Mediation and e-Services Center Medicys
73 boulevard de Clichy
75009 Paris
Tel : 01 49 70 15 93

The Client is also informed that he may also use the Online Dispute Resolution (LRL) platform:

All disputes to which the buying and selling transactions concluded pursuant to these Terms and Conditions Not settled amicably between the seller or by mediation, shall be submitted to the competent The conditions of common law.


Cancellation form Date ______________________

 This form must be completed and returned only if the Customer wishes to withdraw from the order Passed on except exclusions or limits to the exercise of the right of withdrawal according to the Conditions General Sales Conditions applicable.  For the attention of SAS, Robin Aircraft 31 RUE DU MEIX DE LA VIGNE, 21370 PRENOIS
  I hereby notify the revocation of the contract for the following property:                - Order of (specify date): ........................................                - Order number: ......................................................                - Client name : ........................................................                - Address of Customer: ...........................................   Signature of the Customer (only in case of notification of this form on paper)